Common Questions About Bumper

What is Bumper.com?

Bumper.com is a one-stop platform whether you're looking to buy, sell or own a vehicle. With the Bumper vehicle history report, you could get access to a vehicle’s accident history, sales listings, theft records, salvage listings, recall history, market value and so much more. Customers can enter the VIN number, license plate number or make, model and year of their car into Bumper to also generate its market value. You can search for vehicles for sale across 50,000-plus dealerships nationwide! Learn more about us and our mission here.

Is Bumper.com a legit site?

Yes! Bumper uses data from some of the industry's most trusted sources, including NMVTIS, JD Power, NHTSA, and direct relationships with many state governments. Our title, salvage, theft and insurance records are updated weekly, if not in real-time. Our sales data covers over 55,000 dealerships and private selling sites across the US. The information is based upon available data and may include historical accident records from 29 state-level agencies, including including Alaska, Arizona, California, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Dakota, Ohio, Rhode Island, Texas, Utah, Vermont, Washington and Wyoming.

How do I cancel my Bumper subscription?

Bumper provides hassle-free cancellation in many easy ways, including: • Cancel online by simply emailing [email protected];
• If you are logged in, click Contact Us, and then select “Cancel My Account”;
• Cancel using Online Chat;
• Cancel using our Contact Us form by providing your 9-digit membership ID or the email address you signed up with. We’ve pre-populated the message with a request to cancel;
• Simply call our customer service line anytime at 1-332-225-9745 and have your 9-digit membership ID handy.
If you need additional assistance, our support team is available from 6:00 AM to 11:30 PM, 7 days a week. If you are unable to reach us by phone, you can also email us with your 9-digit membership ID at [email protected] or by using our Contact Us form. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your Bumper account.

• How do I unsubscribe from Bumper?

  You can unsubscribe from the service at any time. In order to unsubscribe from a monthly membership, customers can call 1-332-225-9745 or email [email protected].

Is Bumper.com free?

Bumper.com isn't free but our low-cost monthly subscription plan lets our customers get more value for their money compared to the competition, with access to services and tools that go beyond vehicle history reports. Get instant auto insurance quotes, receive discounts for local auto repair or maintenance services and browse cars for sale from 50,000-plus dealers in the US on Bumper's Marketplace.

• Does Bumper charge a fee?

  Yes, Bumper.com requires a fee that can either be paid monthly or on a three-month subscription plan. We currently accept US-issued Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay and Venmo. Bumper.com only accepts online payments, so there are no invoices and orders cannot be taken and processed over the phone.

• How much does Bumper cost?

  Bumper's membership subscription is $19.99 per month or $12.99 per month when you sign up for a three-month subscription ($38.97). Every membership includes multiple ways to search a vehicle. You can do VIN number lookups, license plate searches and year, make and model searches. You can also monitor different vehicles over time to get the most up-to-date data available and get access to thousands in potential savings with our Rewards benefits.

Is Bumper as good as the competition?

Yes! Bumper has one of the most comprehensive vehicle history reports in the industry. In addition, customers get access to many other features to help them with their car buying, selling and owning journey. We provide tools to help with researching cars, getting market values on vehicles and so much more!

Can I update incorrect information in my Vehicle History Report?

If you're a California resident and believe information about your vehicle is incorrect in your Vehicle History Report, you may submit a research request here. If the information provided is sufficient, it will be submitted for review with the applicable government agency or reporting entity. We make efforts to research and, if needed, resolve any discrepancies in vehicle history reports within 14 days. We will also notify you in the event a governmental agency or reporting entity does not respond or finds that the data is accurate as-is.

How to reset password?

If you have forgotten your password, just click the Forgot password link from the login page on our site or mobile app. You will be prompted to provide the email address associated with your account. Within moments, you should then receive an email with a link that will allow you to reset your password.
If you do not receive the email, or you continue to have trouble logging in, please call Bumper Customer Care at 1-332-225-974, and we will be happy to assist you with logging in.
If you have any additional questions, please contact us at 1-332-225-9745 or at [email protected]

How do I access the login page? It's not on the main website

If you are an existing member you can visit www.bumper.com and click the “LOG IN” button in the upper-right corner of the screen.
Alternatively, you can use this URL to go directly to the Log In page: https://www.bumper.com/app/login/
Then you will need to enter the email address you used to sign-up to Bumper and your password.
Depending on your browser settings, you may be automatically logged in OR your browser may auto-fill your email and password.

How to search

With Bumper you can search a vehicle by VIN, license plate, or by year, make, and model to view vehicle records. To start your search just login to your Bumper account and click on any of the search options in the header. We collect this information from a number of sources to make it easy to access for those looking to learn more about a vehicle.

Tips on searching

With Bumper you can search a vehicle by VIN, license plate, or by year, make, and model to view vehicle records.
For Vehicle Searches, the Year, Make, and Model Search does not identify a specific vehicle, like the License Plate and VIN Searches can. As such, the following data points would not be included in a Year, Make, and Model Search, which provides more general information on vehicles.
· Detailed History
· Sale listings
· Accident History
· Salvage Records
· Theft Records

Why no results?

Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records, and industry sources such as manufacturers and service shops. As you may have experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us with correct information.
If you haven't already, we encourage you to check out the Monitoring feature. Once Monitoring is activated, you will be notified as soon as we receive any new information in that report.

Are my searches private?

Yes, your vehicle searches are private. Your search history is only viewable if you log into the platform, and can only be accessed by you, the owner of the account — unless you decide to show it to someone else.
Similarly, you cannot find out who has searched your vehicle.

Where does the information from each section come from, in general? How far can you go back for the results?

Our vehicle records are collected through official government records, insurance records, and industry sources such as manufacturers and service shops. Bumper partners with a number of publicly available data providers as well as 3rd party providers of specialty data to generate the most comprehensive sets of data and information to help you find what you are looking for.
This data is often updated regularly but each provider has different capabilities when it comes to historical data. Due to the broad range of data sources we employ, not all data has the same historical timeframe.

What searches can you do? What's included?

If you’ve signed up for a paid subscription, you have access to a limited number of reports each month! You can search by VIN number, license plate and using year, make, and model.
The Year, Make, and Model Search does not identify a specific vehicle, like the License Plate and VIN Searches can. As such, the following data points would not be included in a Year, Make, and Model Search, which provides more general information on vehicles.
· Detailed History
· Sale listings
· Accident History
· Salvage Records
· Theft Records

Do you offer 1 time searches?

Yes, we do offer 1 time searches on Bumper.

How to upgrade

To upgrade, please go to the upgrade page. If you aren’t satisfied with the available plan options, you can select the custom plan link at the bottom of your screen when logged in or contact our customer service team and one of our dedicated account reps would be happy to help you choose the best plan for you.

How to get custom plans

All of our plans are flexible and allow you to change or cancel your subscription whenever you want. If you want to cancel, then simply reach out to our friendly customer service team and we’ll cancel your subscription quickly and painlessly.
To upgrade, please go to the upgrade page. If you aren’t satisfied with the available plan options, you can select the request custom plan link at the bottom of your screen when logged in or contact our customer service team and one of our dedicated account reps would be happy to help you choose the best plan for you.

How many reports have I run?

If you are interested in seeing how many reports you have run during the current billing cycle, you can find this information by: 1.) Select the MENU option at the top of the page, on the right side of your screen
2.) Select MY ACCOUNT
3.) Towards the top of the MY ACCOUNT page, you'll see how many reports you have run and how many reports are included with your subscription.
If you are in need of additional reports, please select the UPGRADE PLAN option and select the option that best suits your needs.

I was doing a survey site and it said to claim my reward but now I'm being charged. Why is that?

We collaborate with many affiliates that provide consumers with referral incentives. These incentives are directly handled and administered by each individual affiliate. Please contact the original affiliate you signed up with regarding any incentives that may be due to you.

Where can I see title listings? Is there any salvage or accident history?

You can find title Record, accident history and salvage record information on VIN and License Plate reports when available and you can get quick access to them by clicking the appropriate section in the report menu.
For title listings, due to the Drivers Privacy Protection Act, we do not provide personal identifiable information on the owners of the vehicles. The DPPA requires all States to protect the privacy of personal information contained in an individual’s motor vehicle record, including limiting the use of a driver’s motor vehicle record to certain purposes.
For accident history, Bumper reports may not include historical accident records for all states. We strongly recommend your own due diligence and checking additional sources for states not listed in our reports. However, salvage records are available for all 50 states. As a reminder, even for states where we may have data, we cannot guarantee the comprehensiveness/accuracy of the information provided and you should not rely solely on our data in order to determine whether or not a vehicle was ever involved in an accident.

How do I delete reports?

To delete a report, click Recent Report from the menu in the header to view your list of previously run reports.
Towards the top right, in the Recent Reports section, click the Edit reports button.
You will then see a remove report option shown for each report, and an option at the top to remove all reports. Select Remove report for each report you wish to delete.
This will remove the report from your list of previously run reports. Please keep in mind, once you delete a report, it is not possible to 'un-do' the deletion. You would need to re-run the search, in order to view the report again.
Please note - if you attempt to delete a report you are currently monitoring, you will be notified that you are trying to delete a monitored report, and will no longer receive updates for that report.

How do I reset my password?

If you have forgotten your password, just click the Forgot Password link from the login page on our site. You will be prompted to provide the email address associated with your account. Within moments, you should then receive an email with a link that will allow you to reset your password.
If you do not receive the email, or you continue to have trouble logging in, please call Bumper Customer Care at 1-332-225-9745, and we will be happy to assist you with logging in.
If you have access to your account, you can change your password from the My Account page. Under account information select “Change Password” from the drop-down.
If you have any additional questions, please contact us at 1-332-225-9745 or at [email protected].

Does my account give me access to Bumper on my mobile device?

Yes! Your Bumper subscription allows you to run searches both on the desktop and on your mobile device. Just go to www.bumper.com on your mobile browser, and log in with your same email address and password.
We also have native iOS and Android apps available to download so you can easily access Bumper on the go. Download our apps here.

Canceling a dispute and getting a refund

If you are unsatisfied with the service or data we provided and would like to request a refund, or cancel your account, please contact our Customer Support center and our team will be happy to assist you.
If you have mistakenly requested a chargeback instead of a refund, you can generally cancel that dispute within 10 days, depending on your bank. Charging back a legitimate transaction will result in us being charged fees, the permanent suspension of your account, and the refund, if issued, potentially taking longer to post to your account (plus we reserve the right to challenge your dispute with the bank).
Our customers’ satisfaction is of the utmost importance. If you require assistance, have any questions about your subscription, or are simply not sure how to proceed, please visit our FAQ section or contact us.

Can I request to remove safety ratings?

No, safety ratings are administered and provided to us by the National Highway Traffic Safety Administration (NHTSA). Any request for changes would need to be sent to them directly.

Why no PII?

The Drivers Privacy Protection Act requires all States to protect the privacy of personal information contained in an individual's motor vehicle record, including limiting the use of a driver's motor vehicle record to certain purposes.

How to correct/edit incorrect data?

Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufacturers and service shops.
Sometimes the information they collect is not always 100% correct. However, because we do not create the information, we cannot edit the information. Corrections occur through ongoing, systematic database updates.
So while we cannot edit information to make corrections, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you’re a California resident and believe information about your vehicle is incorrect in your Vehicle History Report, you may submit a research request here. If the information provided is sufficient, it will be submitted for review with the applicable government agency or reporting entity.
If you have any additional questions, please feel free to contact us.

Can a person see that I searched their vehicle?

The short answer is no.
Your search history is only viewable if you log into the platform and can only be accessed by you, the owner of the account — unless you decide to show it to someone else.
Similarly, you cannot find out who has searched for your vehicles.

How do I log into my Bumper account?

To log into your Bumper account, go to https://www.bumper.com/login and enter the email address and password you registered with. Remember that your password is case sensitive.
If you have forgotten your password, click the Forgot Password link to receive an email, allowing you to reset your password.
If you are still having trouble logging in, you can call us at 1-332-225-9745 or email [email protected] and we will be happy to assist you with logging into your account.

How do I purchase a subscription?

Please visit bumper.com/subscribe/ and check the ‘I agree’ box when prompted. Select your desired plan and enter your payment details. We accept the following forms of payment: we accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, Apple Pay and Venmo.
Once you agree to our Terms of Service by checking the two boxes below, click on the button ‘View Reports.’ You will be prompted to create a password for your account. Once this step is completed, you can start generating your reports.
If you previously had a Bumper subscription, you can log back into your account and resubscribe.

Can I change/upgrade/downgrade plans at any time?

Our dedicated account reps would be happy to help you choose the best plan for you. Simply email [email protected] and let our support team know that you would like to change your plan. We're available anytime from 6AM to 11:30PM EST (Mon.- Sun.).

I don't want a subscription - I only want to run one report!

If you only wish to run one report, simply sign up and run one report. If you are sure you don't wish to use your access to run multiple vehicle history reports and take advantage of monitoring with My Bumper, then simply contact Customer Care at 1-332-225-9745 or [email protected] when you wish to cancel, and you won't be billed further. You can also cancel online by clicking here. We pride ourselves on offering great customer service, and fast responses.
One of the reasons that we offer subscriptions is so that you can run reports on all the vehicles you are interested in during the buying process. In addition, we are constantly updating and expanding our database to provide the most accurate information we possibly can. With a subscription, you have access to our Monitoring feature, which checks for any changes in your monitored vehicles every 30 days and notifies you as soon as any information has changed.
If you have any additional questions, please feel free to contact us at 1-332-225-9745 or at [email protected].

Where do the vehicle photos come from?

Images may be examples only and not images of the exact vehicle. Exact images come from previous sales or auctions listings for that vehicle. Non-exact images are photos from online listings of same vehicle model.

Are there restrictions on how the site can be used?

Because Bumper is not a Consumer Reporting Agency it is prohibited to use our site for any purpose governed by the Fair Credit Reporting Act (FCRA), including, but not limited to, determining a person's eligibility for personal credit, loans or insurance.

What would cause inaccurate info?

Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
Sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.

Where does this information come from?

Data in our vehicle reports comes from government agencies, insurance records and industry sources.

How to correct/edit incorrect data?

Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
Sometimes the information they collect is not always 100% correct. However, because we do not create the information, we cannot edit the information. Corrections occur through ongoing, systematic database updates. So while we cannot edit information to make corrections, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions, please feel free to contact us.

When does my report limit renew?

• Your monthly report limit will renew each month of your plan’s term. For example, if you signed up on a monthly plan on January 10, your report limit and plan would renew on February 10.
• If you signed up for a 3 month plan on January 10, your report limit would renew each month on the 10th (February 10, March 10) and then your entire plan would renew on April 10 (i.e. you would be billed on April 10 to begin another 3 month plan period).
• Report counts don’t roll over month over month. Each month your report limit should renew on the renewal date